Help for your revenue workflow.
Find answers to common questions or schedule a conversation about how Dunning could fit your process.
Contact support
For product questions, account help, or privacy requests, email support@dunning.website. Include your workspace and a short description; do not send passwords or payment credentials.
Clear answers for a serious workflow.
What is dunning?
Dunning is the process of following up on overdue invoices. Dunning helps make that process consistent, respectful, and easier to manage.
Does Dunning replace our billing provider?
No. Dunning works alongside your existing payment and billing systems. It focuses on the conversations that happen after a payment fails or an invoice goes unpaid.
How does the success fee billing work?
Because we do not want to hold your money, your customers pay you directly. When an invoice is successfully recovered, you receive 100% of the funds into your own billing platform. We then generate a separate micro-invoice for our success fee. You have exactly 3 days to pay this success fee. If the fee remains unpaid after 3 days, your Dunning account will be automatically suspended until the balance is cleared.
Are subscription fees refundable if my account is suspended?
No. If your account is suspended due to unpaid success fees, your monthly subscription fee is strictly non-refundable and will not be prorated.
How does pricing work?
Our pricing scales with your recovery volume. We offer a Free tier and paid tiers (Starter, Pro, Enterprise) that combine a flat monthly SaaS fee with a much lower success fee (as low as 5% + 50¢). We explicitly separate our platform success fee from your underlying payment processor fees so you always know your exact net payout.
How do I report a compliance or safety issue?
Email support@dunning.website if an opt-out, dispute, attorney, vulnerability, sanctions, contact-window, or generated-message safeguard appears incorrect. Include the workspace and invoice context, but never send passwords, API keys, payment credentials, or unnecessary personal identifiers.